Editable templates from Loopers:
https://docs.google.com/presentation/d/1R0oESn47g-2tOaCe39S2gXCdtVgNRk0Z/edit?usp=sharing&ouid=112626978296570896294&rtpof=true&sd=true
Further info and templates:
Personas – A Simple Introduction
50 must-see user persona templates
Further info and templates:
Empathy Mapping: The First Step in Design Thinking
Empathy Mapping: A Guide to Getting Inside a User's Head | UX Booth
How to Create an Effective Customer Journey Map [Examples + Template]
Your ultimate guide to customer journey mapping